Terms of Service
Introduction
These Terms and Conditions ("Terms") govern your use of ClientFrame ("we", "us", "our"). By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our service.
Early-Stage Platform
ClientFrame is a newly launched product. While we work to ensure a reliable and stable service, users acknowledge that as an early-stage platform, occasional bugs, downtime or changes to features may occur. We appreciate your patience and feedback during this period, and we are committed to improving the platform continuously.
Use of the Service
You agree to use ClientFrame only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the service. We reserve the right to suspend or terminate accounts that misuse the platform.
Accounts
To use certain features, you must create an account. You are responsible for:
Keeping your login details secure
All activity that takes place under your account
We may suspend or terminate accounts if we believe these Terms have been breached.
Subscriptions & Payments
Some features of ClientFrame require a paid subscription.
Payments are billed on a recurring basis (e.g. monthly or annually
By subscribing, you authorise us to charge your selected payment method
Fees are non-refundable unless required by law
Pricing Changes
We may update our pricing from time to time. We will provide at least 30 days' written notice of any pricing changes via email. Continued use of the service after the notice period constitutes acceptance of the new pricing. If you do not wish to accept the new pricing, you may cancel your subscription before the change takes effect.
Payment Failure & Grace Period
f a payment fails, the account owner and administrators will be notified by email and shown an in-app notification. A grace period of 3 days applies, during which full access to the platform is maintained. During the grace period:
We will continue to retry your payment method automatically
You may update your payment details at any time via the platform
A final warning will be sent 1 day before the grace period expires
If payment is not resolved within the grace period, access to your organisation will be restricted. During restriction:
Team members and clients will be unable to access the platform and will be shown a message to contact the account owner
Only the account owner may access the platform, via a dedicated page to update payment details and reactivate the organisation
Full access will be restored promptly upon successful payment.
Storage
Storage allowances are included with each subscription plan. We may review and update storage limits from time to time. We will provide at least 30 days' written notice via email of any reduction in your storage allowance. You are responsible for managing your storage usage within your plan's allocated limits. ClientFrame will not be liable for any loss resulting from failure to manage storage within allocated limits.
Acceptable Use
You agree not to:
Use the platform for unlawful or harmful activities
Upload malicious code or attempt to disrupt the service
Access or attempt to access other users' data without permission
Use the platform in any way that violates applicable laws or regulations
Service Availability
We aim to keep ClientFrame available at all times but do not guarantee uninterrupted access. We may suspend or restrict access for maintenance, updates, or unforeseen issues. Where possible, scheduled maintenance will be carried out outside of peak hours and we will endeavour to provide advance notice of any planned downtime.
Third Party Services
ClientFrame integrates with third party services including but not limited to Microsoft OneDrive, Google Calendar, Outlook, Stripe, and Wise. We are not responsible for the availability, accuracy, performance, or security of these third party services. Your use of any third party services is subject to their own terms and conditions and privacy policies. We will notify you in advance of any changes that affect how your data is handled in connection with these integrations.
Data Retention & Account Closure
Upon closure of your account, your data will be retained for 90 days before being permanently deleted. During this period, data is not actively accessible through the platform. There is currently no automated data export feature within ClientFrame. If you require a copy of your data prior to deletion, you may submit a written request to contact@clientframe.co.uk and we will endeavour to assist where reasonably possible, though we cannot guarantee the format or completeness of any manual data retrieval. We strongly recommend that you download or retain copies of any important project files, drawings, or documents before closing your account. ClientFrame accepts no liability for loss of data following the 90-day retention period. Invoices and billing records are an exception and will be retained for 6 years in accordance with UK legal and HMRC requirements. Please note that under UK GDPR you have the right to request a copy of your personal data at any time. To exercise this right, please contact us at contact@clientframe.co.uk
Data Retention & Account Closure
All intellectual property rights in the ClientFrame platform, including its software, design, features, and content, remain the sole property of ClientFrame. You are granted a limited, non-exclusive, non-transferable licence to use the service in accordance with these Terms. You may not copy, modify, distribute, or reverse engineer any part of the platform without our prior written consent.
Limitation of Liability
To the maximum extent permitted by law:
ClientFrame is provided "as is" without warranties of any kind, either express or implied
We are not liable for indirect, incidental, or consequential losses arising from your use of the platform
Our total liability to you shall not exceed the amount you have paid us in the last 12 months
Nothing in these Terms excludes or limits our liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.
Data & Privacy
Your use of the service is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference. By using ClientFrame, you confirm that you have read and understood those policies.
Termination
You may stop using the service and close your account at any time by contacting us or using the account settings within the platform. We may suspend or terminate your access if you breach these Terms, fail to make payment within the grace period, or engage in conduct that we reasonably believe is harmful to the platform or other users. Upon termination, the data retention terms set out in Section 12 will apply.
Changes to These Terms
We may update these Terms from time to time. For material changes, we will provide at least 14 days' written notice via email before the changes take effect. Continued use of the service after this period constitutes acceptance of the updated Terms. Where changes affect how your data is handled, we will notify you in advance and update these Terms accordingly. We encourage you to review these Terms periodically. The date of the most recent update is shown at the top of this document.
Dispute Resolution
In the event of a dispute, we encourage you to contact us in the first instance at contact@clientframe.co.uk so that we may attempt to resolve the matter informally. We aim to respond to all disputes within 5 business days. If a resolution cannot be reached informally, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Governing Law
These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under these Terms will be subject to the jurisdiction of the courts of England and Wales.
Contact
If you have any questions, concerns, or requests relating to these Terms, please contact us: Email: contact@clientframe.co.uk
Company: ClientFrame
We aim to respond to all enquiries within 5 business days.
